Subject to the below-listed limitations, all products purchased from Ishu Collections may be returned within 5 calendar days. Our return periods apply from date of shipment or collection. The date of the postmark or the date on which the item is personally returned applies.
No right of return
Unfortunately, we cannot accept the following returns:
- Damaged products (with the exception of transport damage)
- Products that are not in their original packaging
- Products that do not include all accessories
- Signs of use
Provided that a product can be returned, the following refund regulations apply:
Full refund at purchase price if the product is in its sealed, undamaged original packaging.
Voucher at full purchase price that can be spent at our shop if the product has been opened or original labels have not been removed
Return shipping costs
Postal charges for the return shipment of products are generally borne by the sender. The following exceptions apply:
- The product received is incorrect
- The product information in our shop is incorrect
- The product received was not ordered
- The product is incomplete